FAQ

Welcome to The Styled Magnolia Custom Fabrics! Below are some important details and information to help you with any questions you may have regarding placing an order and much more.

Current Preorder Dates: Oct 15th - Nov 3rd

Upcoming Preorder Dates: Jan 15th - Feb 2nd

Previous Preorder Dates: Sept 13th - Oct 6th

How do I contact you?

You can email us any time at thestyledmagnoliacustoms@gmail.com or message us via Facebook Messenger. We are available Monday - Friday, 9 am - 4 pm Central Standard Time.

How do I place an order?

Orders are placed via the website during each open round and also during retail stockings.

Pre-Order: http://www.thestyledmagnolia.com/

Retail: http://www.thestyledmagnolia.com/ or https://www.etsy.com/shop/MagnoliaCustomFabric

 

What custom fabric bases do you currently print on?

All fabric is sold by the full yard increment unless otherwise noted.

 

  • Athletic Brushed Polyester (knit) - $22/yd; 230 GSM; 80/20% polyester/lycra; ~58” Wide

  • Cotton French Terry (knit) - $23/yd; 260 GSM; 95/5% cotton/lycra; ~58" Wide

  • Cotton Lycra (knit) - $21/yd; 260 GSM; 95/5% cotton/lycra jersey; ~58" Wide

  • Bamboo Lycra (knit) - $21/yd; 240 GSM; ~58" Wide

  • Double Brushed Polyester (knit) - $20/yd; 220 GSM; 95/5% polyester/lycra; ~58" Wide

  • Luxury Cotton (woven) - $18/yd; 150 GSM; 100% Cotton; ~56" Wide

  • Rayon Challis (woven) - $18/yd; 170 GSM; 100% Rayon; ~50” Wide

  • SPF 50+ Swim (knit) - $20/yd; 230-240 GSM; 80/20% polyester/lycra; ~58" Wide

  • Supplex (knit) - $24/yd; 300 GSM; 87/13% Nylon/Spandex; ~60” Wide

  • Stretch Woven (woven/knit) - $12/yd; 170 GSM; 95/5% polyester/lycra; ~58" Wide

  • Yoga Polyester Spandex (knit) - $25/yd; 250 GSM; 75/25% Polyester/Spandex; ~58in Wide

 

Panels:

All panels are Cotton Lycra unless otherwise stated. Prices may vary depending on whether panels are sold in sets or as single panels. Prices listed below are per panel, not sold in sets. Set and panel pricing will vary based on panel sizes and/or set size.

  • Infant/Child Panel:  $10 per panel; Approx.19x39 

  • Adult Panel:  $16 per Panel; Approx. 19x39

 


How do your pre-orders work?

Orders are placed on our website via PayPal. Payment is due at time of purchase.
 

Upon closing of Preorder, please allow approximately up to 6 WEEKS to arrive (sometimes longer). Once arrived, it can take up to 2 WEEKS for packaging and shipment, if the order is larger than normal it can take longer. We highly suggest to not make arrangements or promise deadlines to your customers outside of these time frames stated as we do not work around promised dates. If you are uncomfortable with the time frame provided, please do not pre-order.

By placing a pre-order you are agreeing to purchase an item that is NOT on hand or ready to ship. You understand that there is a waiting period and are agreeing to this wait by completing your purchase. You will NOT be issued a refund because you feel the wait is too long. The Styled Magnolia Custom Fabrics has listed in the waiting period for pre-orders to in the Terms of Sale on the website and in the Facebook group pinned post. Please keep in mind, there may be delays by extenuating circumstances such as re-prints due to flaws or errors, delays through customs or holidays. We will do our very best to make you aware of these circumstances, should they arise, as we become aware of them.

  • Continuous yardage is always a priority, however it is not guaranteed you will receive continuous yardage if you are ordering more than one yard. If you can not accept split yardage, It is asked that you do not place a fabric pre-order.

  • What to expect with large print orders and continuous yardage: Max length of a cut that is feasible for one person to be able to handle is 6 yards, no cuts will be over 6 yards no matter the length purchased they will be split in the best format possible to maximize your area of usable space. Again, we do not guarantee any cut amounts however, on larger amounts we will cut up to 6 yards and typically split large amounts in half or as close as possible to keep them within this feasible range for folding and packing. If you are NOT okay with receiving split yardage please do not place an order.

 

How does Pick-A-Print orders work?

Pick-A-Print is previously run designs that are available for SPECIAL ORDERING. Fabric is NOT on hand and Pick-A-Print orders CAN NOT be ordered with Retail or Round Preorders. Orders must be submitted separately or they will be canceled and refunded.

 

Orders will be submitted to the printer on the 1st of each month for printing or with the next preorder, whichever comes first. Turn around is roughly 6 weeks from order submit date to ship to us, and another 1 to 2 weeks to cut, pack, and ship to you. Often this turn around is much shorter, however please note that this is only an estimate and can take longer due to things beyond our control (i.e. customs delays, holidays, reprinting)

 

Will you be offering retail?

All retail fabric will be precut in 1 or 2 yard increments and available in limited quantity, unless otherwise noted. Retail fabric will be available on the website and will be announced and promoted within The Styled Magnolia Custom Fabrics Facebook group.

If you’re wanting to purchase both retail and from an open pre-order at the same time, please note that you must submit two separate orders. If an order is received with both, the order will be refunded and you will be asked to resubmit two separate orders.

Please allow up to 7 DAYS or so for packing and shipping of retail orders. If we are able to get it out to you sooner we will do so.


Do you offer layaway?

We’re not currently offering a layaway option, but will be considering this as an option as the group matures.


My address has changed since I purchased; what do I do?

Please make sure your shipping address is correct at the time of your order. We do know that sometimes people move, especially with a several week turnaround time, or errors happen. Should the need arise please fill out our change of address form.


Do you offer any discounts for bulk orders?

Pre-order purchases of 10 yds or more of a single print will make you eligible for a 10% discount. Use code TSMBULK10. This code may only be used to place an order with bulk yardage. Do not include any other items on an order with this coupon code unless all prints are being purchased in quantities of 10+ yards. Orders placed where this code is used incorrectly will have their order cancelled and refunded. You may purchase smaller quantities of other designs in a separate order and leave a note at checkout to combine shipping on both orders. Shipping overages will be refunded.


Do you offer custom printing of personal designs?

Yes, we do offer custom printing of a design you supply.  Please contact us for more information.

If you require a swatch of our bases for to check print quality, please let us know and we will mail samples out to you at the cost of First Class shipping.

Please email your image to thestyledmagnoliacustoms@gmail.com and be sure to verify that your image scale is in centimeters, not pixels and is set to a minimum of 300dpi. Your printed fabrics are not used by us in any way. These are your designs, we just facilitate turning them in to awesome fabric.

We always send extra to account for any potential flaws in your yardage. With wholesale printing there are always bound to be a small thing here or there. Print flecks, a snag or hole, dye drips are all possibilities in large orders rather than cutting flaws out we just give you all the extra at no extra charge.

 

YOU are responsible for having the legal right to print the images you are using, and The Styled Magnolia Custom Fabrics can not be held responsible for any trademark/copyright infringements and if its an obvious copyright, we have the right to refuse to print.

 

CUSTOM ORDERS ARE SUBMITTED WITH OPEN ROUNDS AND SUBJECT TO THE SAME POLICIES. If you have any questions, please ask before ordering.

 


What are your shipping rates? 

Shipping may vary based on the thickness of the fabric ordered. Due to the extra bulk of certain bases, there may be shipping costs above what is paid at checkout. Additional shipping will be invoiced separately before your order ships to you. In situations where we are able to fit more into a smaller package, we will refund you shipping overages greater than $1 at the time we ship your order. We will always try to fit as much fabric into each box as we safely can.

**SHIPPING RATES ARE SUBJECT TO CHANGES AT ANYTIME and are determined by USPS. Should rates change on a order already placed, the difference owed will be due before fabric will ship.**

 

USA:

  • PFRE:  Max 3 yards - $8.10

  • MFRB:  Max 6 yards - $14.50

  • LFRB:  Max 9 yards - $18.45 

  • BULK ORDER:  10+ yards - Contact for Quote

 

CANADA:

  • FIRST CLASS INTERNATIONAL:  Max 1 yard - $17

  • FIRST CLASS INTERNATIONAL:  2-3 yards - $24.95

  • PFRE PRIORITY INTERNATIONAL:  1-3 yards - $47.75

  • MFRB PRIORITY INTERNATIONAL:  4-7 yards - $53.01

  • LFRB PRIORITY INTERNATIONAL:  8-10 yards - $62.35

  • PRIORITY INTERNATIONAL:  11+ yards - Contact for Quote

 

EUROPE, AUSTRALIA, ASIA & AFRICA:

  • FIRST CLASS INTERNATIONAL Max 1 yard - $23.25

  • PFRE PRIORITY INTERNATIONAL: Max 1-3 yards - $32.95

  • MFRB PRIORITY INTERNATIONAL:  4-7 yards - $69.50

  • LFRB PRIORITY INTERNATIONAL:  8-10 yards - $90.50

  • PRIORITY INTERNATIONAL:  11+ yards - Contact for Quote

 

For all other locations please request a quote.


Do you offer local pickup?
YES! Please request the code via messenger or email that can be used at checkout. Once you have received email notification that your order has been filled, we will reach out via email or Messenger to schedule a pick up time. Please do not reach out before that.


Is my package covered by insurance?

Priority mail is covered with $50 insurance, if you would like to purchase additional insurance, please contact admins and we can invoice you for the additional cost to add insurance for the total amount of your order. First Class mail is NOT insured.


 

Do you require signatures upon Delivery?
Only for orders greater than $500/usd. Purchaser will always be notified that a signature will be required upon receipt. Signatures can NOT be waved.


Do you combine multiple orders?

Due to volume, it is hard for us to catch multiple orders and combine shipping without being notified. Although we do our best, we ask that you leave a note a check out with your previous order numbers and request we combine. However keep in mind, combining is not guaranteed.


FABRIC DETAILS & FLAWS POLICY:

All minimum widths of our bases is specified on the FAQ page of our website and within each individual listing. Width may vary across fabric bases. Yardage is cut to ensure you have at least a full 36 inches of useable fabric per yard before washing and drying.

Things that are not covered:

  • Due to base fabrication and digital printing processes, there may be occasionally flaws throughout the fabric. Especially with custom printed or dyed fabrics this is not unusual, especially to have flaws close to the selvage, tiny speckles throughout the design, heathering in some colors, or extra ink absorption. Flaws smaller than a quarter and/or within 6 inches of the selvage are not considered flaws.

  • Uneven selvages. Fabric is always cut straight at the top and bottom with the pattern of the fabric ensuring you get a full cut of even printed fabric. Depending on how it was rolled on the bolt and stretched, it may not always line up on the sides perfectly, its knit and stretchy. The sides are often scrunched up, try washing and ironing it. In some cases you may receive FREE overages where the start of the cut was not cut straight during manufacturing and instead of cutting it off you will receive that extra uneven portion free in addition to the amount you ordered.

  • Marker marks at end of cut by printer and general printing marks on the backside of fabric. If it does not interfere or damage the front of the printed side of the fabric it is not covered.

  • Color variations between bases. Variations are normal due to different printing processes. Slight color variations from the strike-offs to the bulk round order are not uncommon. Also, please be aware that slight fading of fabrics after washing is not a flaw and you will not be issued a refund for this.

  • All fabric is prewashed by the printer; since we can not control your fabric washing and care routines discounts will not be issued for shrinkage.

  • We do not cover packages that are claimed missing but show as delivered or damaged in transit by the carrier; this is something that must be handled with the USPS. Please contact us so that we can help you if you are unsure of how to locate your package. Please purchase extra insurance where needed.

If you have a question about whether or not something you received has flaws, please contact us. We do our best to look the yardage over thoroughly but we are human and we may miss things occasionally but we try to ensure the highest quality fabric is sent to our customers only.

Recommended washing routine:

Wash separately on cold with color catchers, dry on low or medium heat.


What is your refund policy?

We issue refunds, discounts and offer exchanges (when replacement fabric is available) for flaws not covered in our FABRIC DETAILS & FLAWS POLICY as long as we are notified within 7 DAYS from the date tracking shows your package was delivered to contact us to fix the situation for you. Should you fail to contact us within this timeframe no refunds or replacements will be issued. Any washed, or cut fabric will not be covered. Be sure to inspect your fabric upon arrival before you use it, and address any issues if any are found that were missed during inspection. Replacements for defective fabric with atypical flaws will be offered if replacement yardage is available. We do not cover return shipping for replacement or refund. Refunds are not issued if you feel the round is taking too long or if you have buyer’s remorse. Please thoroughly read the timeline from order placement to delivery and look closely at the strike-offs, photographs and designs before you purchase your fabric.

If you have an issue, please do not make a post in the group; contact admins first or email thestyledmagnoliacustoms@gmail.com. You may tag an admin in the group to ensure that they see your message. We do our very best to look everything over very closely but we are human and sometimes we may miss things, if this happens we will do what is needed to make it right.

 


CLAIMS & DISPUTES:

Any PayPal Dispute or claim filed without first contacting the shop private first in attempt to reach a resolution will result in all current orders being cancelled/refunded and the immediate removal from the group.

The Styled Magnolia Custom Fabrics follows the fair use law of parody art to be use/interpreted as Fair Use for all designs. Fair use is a legal doctrine that permits limited use of copyrighted material without acquiring permission from the rights holders. With any license inspired artwork, it is up to the buyer to use their best judgment on acquiring these products.

All terms of sale and policies are subject to change at any time at The Styled Magnolia Custom Fabrics discretion. The Styled Magnolia Custom Fabrics has the right to refuse service to anyone and refund or cancel pending orders at our discretion.
 

BY PURCHASING FROM THIS SITE YOU ARE AGREEING TO THE TERMS OF SALE AS NOTED HERE

 

 

 

 

 

 

 

 

 

Jul 13th - Aug 2nd

© 2018 by The Styled Magnolia llC

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