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FAQ

Welcome to The Styled Magnolia Fabrics & Patterns! Below are some important details and information to help you with any questions you may have regarding placing an order and much more.
 

How do I contact you?

Contact us anytime by email via the website Contact page or via the Chat button (regardless of online status) at the bottom right. We are available Monday - Friday, 9am - 4pm CST.

Where do I check order statuses?

The status of all orders can be found on our Order Status page. We provided weekly to bi-weekly updates on each round and include the deadline date we aim to ship all orders by.


 

Is there a Destash B/S/T Group?

Yes. If you’re looking for specific fabric that is no longer in stock, trying to sell, or looking to trade, please join the following group: Click Here: TSM Destash B/S/T Group


 

How do I download previously purchased patterns?

Upon completion of your pattern purchase, you will receive a download link in the order confirmation screen, and an email good for a 30 day download. If you missplace your email or 30 days have past, you can download any previously purchased TSM patterns, anytime you need, and as many times as you need by logging into your account and clicking on the MY DOWNLOADS tab. 
 

 

I'm having issues downloading or opening a patterns?

We extensively test the ability to download and open all our products before making them available for download to customers. Any issues that arrise with downloading patterns or opening the zip drive or files inside the zip drive are related your individual device's software, programs, settings, memory, etc. We always recommend when having issues, to try a different device to see if that resolves your issues. We are not experts in every device available on the market, however we are willing to help you troubleshoot your issues if you email our website and provide detail about the device you are using and if you are receiving any sort of error messages. 


 

What fabric do you currently print on?

All fabric is sold by the half yard (cut continously), unless sold as a panel. Directional designs printed on Athletic Fabrics (ABP, Endurance and Stretch Woven) are printed vertically to reduce white when stretched. You can find a list of our fabrics on our Fabric Contents page.

***Because reactive ink and different printing processes are used for each type of fabric, there can be differences in colors between them, please keep this in mind when ordering different fabrics for a single project. Also, weight and texture of the fabric can vary slightly each time fabric is milled. Although we strive to keep it consistant for our customers, small production lots doesn't always allow for it.***


 

What are the sizes of your Shirt Panels?

  • Infant/Child Panel:  Approx. 18in x 36in 

  • Adult Panel:  Approx. 29in x 36in

 


How do pre-orders work?

Pre-orders are placed via our website and found in the Pre-Order section.

1. Choose from a select number of fabric designs that are available for a limited time. This is called a "Round." Each round is typically open for ordering for 15 days and closes on the final day of the month at 11:59pm CST, unless otherwise stated at the top of the Pre-Order page.
 

2. Once you know which fabric design(s) you would like printed, go to that listing, and select from the drop down options. Options may include (but not limited to), quanity of half yards (fabric is cut continously), the base fabric you would like it printed on, the scale, color, or any other available options. Then add it to your cart and check out once you have completed shopping.  Payment is due at time of purchase.

3. BE AWARE Pre-order fabric is NOT in stock. Turn around time is roughly 8 to 10 weeks from order submit date to ship to us, and up to 2 weeks to cut, pack, and ship to customers. Often this turn around is much shorter because we ship order to customers once everything in the order is accounted for, however please note that this is only an estimate and can take longer due to things beyond our control (i.e. customs delays, holidays, reprinting). We highly suggest to not make arrangements or promise deadlines to your customers outside of these time frames stated as we do not work around promised dates. If you are uncomfortable with the time frame provided, please do not preorder.

4. Continuous yardage is always a priority, however it is not guaranteed you will receive continuous yardage if you are ordering more than 5 yard. If you can not accept split yardage, It is asked that you do not place a fabric pre-order. We will always contact the customer before shipping the fabric out to ensure it is still usable for their project.

 

5. You can check the status of any round you have ordered from by going to the Order Status page on our website. We add updates weekly to bi-weekly as updates are available. Please try to limited emailing asking for the status of your order if you have not check the order status page or if we are still within the 8 to 12 week shipping window. We will always email customers if we feel that any delays may cause the order to be shipped later than what we promised.

DO NOT order in-stock items with Pre-order items. Orders must be submitted separately or they may be cancelled and refunded.

 

How does Pick-A-Print orders work?

Pick-A-Print is designs that are available for CUSTOM PRINTING at any time. Orders are placed on our website via PayPal. Payment is due at time of purchase.

 

Fabric is NOT in stock and CAN NOT be ordered with Retail unless otherwise specified. Orders must be submitted separately or they will be canceled and refunded. Orders will be submitted to the printer around the 1st of each month or with the next preorder, whichever comes first. Turn around time and continuous yardage rules are the same as Pre-ordered fabric

DO NOT order in-stock items with Pick-A-Print items. Orders must be submitted separately or they may be cancelled and refunded.

 

Do you offer in stock retail & are prices different than preorder and pick-a-print?

We do not charge more for our retail fabric. However unlike pre-order and pick-a-print where you can get your fabric printed continuously, all printed retail fabric is precut in 1 to 2 yard increments, unless otherwise specified, and available in limited quantity.  We do not bulk print custom fabric for stocking retail. What goes up on the website is over printed fabric from other orders, so there is no guarentee after a preorder closes that the design and fabric you want will be available. If you need somethign specific, we recommend preordering. Noncustom fabric will be cut continously off the roll.

If you’re wanting to purchase both retail and from an open pre-order at the same time, please note that you must submit two separate orders. If an order is received with both, the order will be refunded and you will be asked to resubmit two separate orders.

Please allow up to 7 DAYS or so for packing and shipping of retail orders. If we are able to get it out to you sooner we will do so.

Do you offer custom printing of personal designs?

Yes, we do offer custom printing of a design you supply. Please complete our Custom Order Form 
 

CUSTOM ORDERS ARE SUBMITTED WITH OPEN ROUNDS AND SUBJECT TO THE SAME POLICIES. If you have any questions, please reach out to us via the Contact page before ordering.

 


Do you offer layaway?

Yes! TSM accepts PayPal Credit. For questions on how PayPal Credit works please visit the following website: https://www.paypal.com/us/webapps/mpp/terms/paypal-credit


My address has changed since I purchased; what do I do?

Please make sure your shipping address is correct at the time of your order. In a situation where the address has changed after the order has been placed, there are two option:
 

1. Verify that there is an active mail forwarding address in place with your post office; or

2. Reach out to us via the Contact page and notify us of the address change. Per PayPal Policy, we can only mail to the address selected at the time the order was placed, shipping it elsewhere will break PayPal Protection. To keep PayPal protection intact, we have to cancel and refund the order, then email a manual invoice to recollect payment and allow you to choose the correct mailing address in PayPal. The invoice will include a 2% processing fee for orders over $300.


Do you offer a discount for bulk/wholesale orders?

Yes. PRE-ORDER/PICK-A-PRINT purchases of 10+ yards or more of a single print and fabric or orders with 50+ yards total are eligible for a 10% discount. Please request code by messaging the website. Code may only be used to place an order with bulk yardage. When purchasing 10 yards of a single print and fabric, do not include any other items on the order with this coupon code unless all prints are being purchased meet the 10+ yards requirement. Orders placed where this code is used incorrectly will have their order cancelled and refunded. You may purchase smaller quantities of other designs in a separate order and leave a note at checkout to combine shipping on both orders. Shipping overages will be refunded when the order ships.

 


What are your shipping rates? 

Shipping rates are calculated at checkout and determined by USPS. However we always manually check rates for UPS and FedEx at the time of shipping and select the most economical option available and refund  shipping overages over $2/usd. Typically USPS Flat Rate is the most economical. The larger the order or Vinyl/Faux Leather which needs to be rolled, are more than likely going to ship UPS which is often cheaper than the USPS rates your cart quotes. In those cases, you are likely to recieve a refund for shipping overages. 



Do you offer local pickup?
YES! Please select Local Pick up at check out. Once your order is ready to ship, we will reach out via email to schedule a pick up time.


What happens if USPS loses my package?

The Styled Magnolia, LLC takes full responsibility of ensuring your package is delivered to you. Should a package be lost by USPS and not be shown as delivered, please reach out to us using the CONTACT page and let us know. We will file a claim with USPS (https://www.usps.com/help/claims.htm) so they can make the official determination of the status of the package. We just ask that customers be patient with us and allow USPS the time to do their research and confirm the package is indeed lost. We will keep you posted on the status as updates are provided to us. Once the claim is closed as Lost, we will issue a 100% refund for your order. If you wish to reorder your fabric, we will issue you a new invoice and the order will be submitted with the next order submission. NOTE: YOU MUST NOTIFY US BEFORE 60 DAYS OF WHEN THE ORDER WAS SHIPPED OR USPS HAS THE RIGHT TO DENY ANY REFUNDS OR CLAIMS.


 

Do you require signatures upon delivery?
Only for orders greater than $350/usd will require signatures upon delivery. Signatures can NOT be waived.


Do you combine multiple orders?

YES! We automatically try to combine any order placed by a single customer (shipping to the same address) during a single month (or print period). When all the items arrive in the orders, we price find the most econolical way to ship everything and refund any shipping overages over $2/usd. However keep in mind, combining is not guaranteed (in some cases it's not actually cheaper) and same design and base ordered in to different orders WILL NOT be cut continuously.

 

Why is there sometimes a difference in the colors of a single design on different base fabrics?

Different types of fabric (ie. Cotton vs Polyester vs Bamboo vs Rayon) require different type of printing processes, printers, and because a reactive ink processes is used, how fabric responds to colors can result in different shades when printing a single design across different fabrics. It's important to keep this in mind when ordering different bases for a single project as they may not match colorwise perfectly.

What are the fabric care instructions?

Although all fabrics can be washed in whatever manner the customer chooses, however to keep your garment looking as nice as the day you made them we recomment washing on cold and letting air dry. Using a color catcher with the first washing is a good practice, but not necessarily required. If using an iron, use on low heat to minimize color transfer. 



What is the Fabric Flaw Policy?

All minimum widths of our fabrics are specified on the FAQ page of our website and within each individual listing. Width may vary across fabric bases. Yardage is cut to ensure you have at least a full 36 inches of useable fabric per yard before washing and drying.

Flaws NOT covered:

  • With Digital Reactive Ink printing, there may be occasionally flaws throughout the fabric. Especially with custom printed or dyed fabrics this is not unusual, especially to have flaws close to the selvage, tiny speckles throughout the design, heathering in some colors, or extra ink absorption. Flaws smaller than a quarter and/or within 6 inches of the selvage are not considered flaws.

  • Uneven selvages. Fabric is always cut straight at the top and bottom with the pattern of the fabric ensuring you get a full cut of even printed fabric. Depending on how it was rolled on the bolt and stretched, it may not always line up on the sides perfectly, its knit and stretchy. 

  • Marker marks at end of cut by printer and general printing marks on the backside of fabric. If it does not interfere or damage the front of the printed side of the fabric it is not covered.

  • Color variations between bases. Variations are normal due to different printing processes. Slight color variations from the strike-offs to the bulk round order are not uncommon. Also, please be aware that slight fading of fabrics after washing is not a flaw.

  • All fabric is prewashed by the printer; since we can not control your fabric washing and care routines discounts will not be issued for shrinkage.

If you have a question about whether or not something you received has flaws, please reach out to us via the CONTACT page. We do our best to look the yardage over thoroughly but we are human and we may miss things occasionally but we try to ensure the highest quality fabric is sent to our customers only.


What is the Refund Policy?

Flaws covered in the FABRIC FLAW POLICY will be issued as a refunds, shop credit, or an exchange (when replacement fabric is available). Buyer must contact The Styled Magnolia via the website within 7 DAYS from the date tracking shows the package was delivered. Washed and cut fabric invalidates your claim to any compensation. Refunds for pre-order fabric will not be given for buyer’s remorse, not reading the all terms on the FAQ page, or for orders taking too long. 

 

Please message us through the website's CONTACT page so that we may help you with your order. 

 


Claims & Disputes

Any PayPal Dispute or claim filed without first contacting the shop privately first in attempt to reach a resolution will result in all current orders being cancelled/refunded and the immediate removal from the group.
 

All terms of sale and policies are subject to change at any time at The Styled Magnolia, LLC discretion. The Styled Magnolia, LLC has the right to refuse service to anyone and refund or cancel pending orders at our discretion.


BY PURCHASING FROM THIS SITE YOU ARE AGREEING TO THE TERMS OF SALE AS NOTED ON THIS SITE.

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