FAQ

Welcome to The Styled Magnolia Custom Fabrics! Below are some important details and information to help you with any questions you may have regarding placing an order and much more.
 

How do I contact you?

Contact us anytime by email via the website CONTACT page (https://www.thestyledmagnolia.com/contact) or via the Chat button (regardless of online status) at the bottom right. We are available Monday - Friday, 9am - 4pm CST.

How do I place an order?

Fabric orders are placed via the TSM website during each open New Design Round, Pick-A-Print, and Retail.

TSM Website: http://www.thestyledmagnolia.com/

Is there a Destash B/S/T Group?

Yes. If you’re looking for specific fabric that is no longer in stock, trying to sell, or looking to trade, please join the following group:

TSM Destash B/S/T Group: https://www.facebook.com/groups/296566848218981

What custom fabric bases do you currently print on?

All fabric is sold by the full yard increment unless otherwise noted. Directional designs printed on Athletic Bases (ABP, Endurance and Stretch Woven) are printed vertically to reduce white when stretched.

 

  • Athletic Brushed Polyester (athletic knit) - $23/yd; 230 GSM; 80/20% polyester/lycra; brushed texture, ~58” Wide

  • Canvas (woven) - $23/yd; 250 GSM; 100% Cotton; ~60” Wide

  • Cotton French Terry (knit) - $24/yd; 260 GSM; 95/5% cotton/lycra; ~58" Wide

  • Cotton Lycra (knit) - $22/yd; 180 & 260 GSM; 95/5% cotton/lycra; ~58" Wide

  • Bamboo French Terry (knit) - $22/yd; 280 GSM; 95/5% cotton/lycra; ~58" Wide

  • Bamboo Lycra (knit) - $22/yd; 240 GSM; ~58" Wide

  • Double Brushed Polyester (knit) - $21/yd; 220 GSM; 95/5% polyester/lycra; ~58" Wide

  • Endurance XC (athletic knit) - $23/yd: 280 GSM: 80/20% polyester/lycra; semi-matte texture, ~58” Wide

  • Liverpool (knit) - $21/yd; 220 GSM; 95/5% polyester/lycra; ~58" Wide

  • Luxury Cotton (woven) - $19/yd; 150 GSM; 100% Cotton; ~56" Wide

  • Rayon Challis (woven) - $19/yd; 170 GSM; 100% Rayon; ~50” Wide

  • SPF 50+ Swim (knit) - $21/yd; 270 GSM; 80/20% polyester/lycra; ~58" Wide

  • Supplex (knit) - $25/yd; 300 GSM; 87/13% Nylon/Spandex; cotton-like texture, ~60” Wide

  • Stretch Woven (woven/knit) - $15/yd; 140 GSM; 95/5% polyester/lycra; ~58" Wide

  • Yoga Polyester Spandex (athletic knit) - $23/yd; 250 GSM; 75/25% polyester/Spandex; matte texture, ~58in Wide

 

Panels:

All panels are Cotton Lycra unless otherwise stated. Prices may vary depending on whether panels are sold in sets or as single panels. Prices listed below are per panel, not sold in sets. Set and panel pricing will vary based on panel sizes and/or set size.

  • Infant/Child Panel:  $10 per panel; Approx.19x39 

  • Adult Panel:  $16 per Panel; Approx. 19x39

 


How do your pre-orders work?

Orders are placed on our website via PayPal. Payment is due at time of purchase.
 

Preorder fabric is NOT in stock fabric. Turn around time is roughly 8 to 10 weeks from order submit date to ship to us, and up to 2 weeks to cut, pack, and ship to customers. Often this turn around is much shorter, however please note that this is only an estimate and can take longer due to things beyond our control (i.e. customs delays, holidays, reprinting). We highly suggest to not make arrangements or promise deadlines to your customers outside of these time frames stated as we do not work around promised dates. If you are uncomfortable with the time frame provided, please do not preorder.

Continuous yardage is always a priority, however it is not guaranteed you will receive continuous yardage if you are ordering more than one yard. If you can not accept split yardage, It is asked that you do not place a fabric pre-order. 

 

How does Pick-A-Print orders work?

Pick-A-Print is previously run designs that are available for SPECIAL ORDERING. Fabric is NOT on hand and Pick-A-Print orders CAN NOT be ordered with Retail or Round Preorders, unless otherwise specified. Orders must be submitted separately or they will be canceled and refunded.

 

Orders will be submitted to the printer around the 1st of each month for printing or with the next preorder, whichever comes first. Turn around is roughly 6 weeks from order submit date to ship to us, and another 1 to 2 weeks to cut, pack, and ship to you. Often this turn around is much shorter, however please note that this is only an estimate and can take longer due to things beyond our control (i.e. customs delays, holidays, reprinting)

 

Do you offer retail?

All retail fabric is precut in 1 or 2 yard increments and available in limited quantity, unless otherwise noted. Retail fabric will be available on the website and will be announced and promoted within The Styled Magnolia Custom Fabrics Facebook group.

If you’re wanting to purchase both retail and from an open pre-order at the same time, please note that you must submit two separate orders. If an order is received with both, the order will be refunded and you will be asked to resubmit two separate orders.

Please allow up to 7 DAYS or so for packing and shipping of retail orders. If we are able to get it out to you sooner we will do so.


Do you offer layaway?

Yes! TSM accepts PayPal Credit. For questions on how PayPal Credit works please visit the following website: https://www.paypal.com/us/webapps/mpp/terms/paypal-credit


My address has changed since I purchased; what do I do?

Please make sure your shipping address is correct at the time of your order. In a situation where the address has changed after the order has been placed, there are two option:
 

1. Verify that there is an active mail forwarding address in place with your post office; or

2. Or reach out to us via the CONTACT page and notify us of the address change. Per PayPal Policy, we can only mail to the address selected at the time the order was placed, shipping it elsewhere will break PayPal Protection. To keep PayPal protection intact, we have to cancel and refund the order, then email a manual invoice to recollect payment and allow you to choose the correct mailing address in PayPal. The invoice will include a 4% processing fee for orders over $150.


Do you offer any discounts for bulk orders?

Yes. PRE-ORDER purchases of 10 yds or more of a single print are eligible for a 10% discount. Please request code by messaging the website. Code may only be used to place an order with bulk yardage. Do not include any other items on an order with this coupon code unless all prints are being purchased in quantities of 10+ yards. Orders placed where this code is used incorrectly will have their order cancelled and refunded. You may purchase smaller quantities of other designs in a separate order and leave a note at checkout to combine shipping on both orders. Shipping overages will be refunded.


Do you offer custom printing of personal designs?

Yes, we do offer custom printing of a design you supply.  Please reach out to us using the CONTACT page for more information.

If you require a swatch of our bases to check print quality, please purchase one here: https://www.thestyledmagnolia.com/product-page/tsm-fabric-swatch-card-booklet-1

Please email your image to thestyledmagnoliacustoms@gmail.com and be sure to verify that your image scale is in centimeters, not pixels and is set to a minimum of 300dpi. Your printed fabrics are not used by us in any way. These are your designs, we just facilitate turning them into awesome fabric.

We always send extra to account for any potential flaws in your yardage. With wholesale printing there are always bound to be a small thing here or there. Print flecks, a snag or hole, dye drips are all possibilities in large orders rather than cutting flaws out we just give you all the extra at no extra charge.

 

YOU are responsible for having the legal right to print the images you are using, and The Styled Magnolia Custom Fabrics can not be held responsible for any trademark/copyright infringements and if its an obvious copyright, we have the right to refuse to print.

 

CUSTOM ORDERS ARE SUBMITTED WITH OPEN ROUNDS AND SUBJECT TO THE SAME POLICIES. If you have any questions, please ask before ordering.

 


What are your shipping rates? 

Shipping may vary based on the thickness of the fabric ordered. Due to the extra bulk of certain bases, there may be shipping costs above what is paid at checkout. Additional shipping will be invoiced separately before your order ships to you. SHIPPING RATES ARE SUBJECT TO CHANGES AT ANYTIME and are determined by USPS. Should rates change on a order already placed, the difference owed will be due before fabric ships. If fabric can be shipped safely in a smaller package a refund for shipping overages will be given for anything over $2/usd.

 

USA

  • PFRE: $8.50 (1-3 yds)

  • MFRB: $15.00 (4-6 yds)

  • LFRB: $19.15 (7-12 yds)

  • BULK ORDER: See cart at checkout for estimate

 

INTERNATIONAL

  • FIRST CLASS INTERNATIONAL:  Max 2lbs

  • PFRE PRIORITY INTERNATIONAL:  Max 4lbs 

  • MFRB PRIORITY INTERNATIONAL:  Max 20lbs 

  • LFRB PRIORITY INTERNATIONAL:  Max 20lbs

  • PRIORITY INTERNATIONAL:  +20+ lbs - Contact for Quote

 

Please use Shopping Cart for shipping estimates below +20 lbs.


Do you offer local pickup?
YES! Please request the code via messenger or email that can be used at checkout. Once you have received email notification that your order has been filled, we will reach out via email or Messenger to schedule a pick up time. Please do not reach out before that.


What happens if USPS loses my package?

The Styled Magnolia, LLC takes full responsibility of ensuring your package is delivered to you. Should a package be lost by USPS and not be shown as delivered, please reach out to us using the CONTACT page and let us know. We will file a claim with USPS (https://www.usps.com/help/claims.htm) so they can make the official determination of the status of the package. We just ask that customers be patient with us and allow USPS the time to do their research and confirm the package is indeed lost. We will keep you posted on the status as updates are provided to us. Once the claim is closed as Lost, we will issue a 100% refund for your order. If you wish to reorder your fabric, we will issue you a new invoice and the order will be submitted with the next order submission.


 

Do you require signatures upon Delivery?
Only for orders greater than $500/usd. Purchaser will always be notified that a signature will be required upon receipt. Signatures can NOT be waived.


Do you combine multiple orders?

Due to volume, it is hard for us to catch multiple orders and combine shipping without being notified. Although we do our best, we ask that you leave a note a check out with your previous order numbers and request we combine. However keep in mind, combining is not guaranteed and same design and base will not be cut continuously.


What is the Fabric Flaw Policy?

All minimum widths of our bases is specified on the FAQ page of our website and within each individual listing. Width may vary across fabric bases. Yardage is cut to ensure you have at least a full 36 inches of useable fabric per yard before washing and drying.

Flaws NOT covered:

  • With Digital Reactive Ink printing, there may be occasionally flaws throughout the fabric. Especially with custom printed or dyed fabrics this is not unusual, especially to have flaws close to the selvage, tiny speckles throughout the design, heathering in some colors, or extra ink absorption. Flaws smaller than a quarter and/or within 6 inches of the selvage are not considered flaws.

  • Uneven selvages. Fabric is always cut straight at the top and bottom with the pattern of the fabric ensuring you get a full cut of even printed fabric. Depending on how it was rolled on the bolt and stretched, it may not always line up on the sides perfectly, its knit and stretchy. 

  • Marker marks at end of cut by printer and general printing marks on the backside of fabric. If it does not interfere or damage the front of the printed side of the fabric it is not covered.

  • Color variations between bases. Variations are normal due to different printing processes. Slight color variations from the strike-offs to the bulk round order are not uncommon. Also, please be aware that slight fading of fabrics after washing is not a flaw.

  • All fabric is prewashed by the printer; since we can not control your fabric washing and care routines discounts will not be issued for shrinkage.

If you have a question about whether or not something you received has flaws, please reach out to us via the CONTACT page. We do our best to look the yardage over thoroughly but we are human and we may miss things occasionally but we try to ensure the highest quality fabric is sent to our customers only.

Recommended washing routine:

Wash separately on cold with color catchers, dry on low or medium heat.


What is the refund policy?

Flaws covered in the FABRIC FLAW POLICY will be issued as a refunds, shop credit, or an exchange (when replacement fabric is available). Buyer must contact The Styled Magnolia via the website within 7 DAYS from the date tracking shows the package was delivered. Washed and cut fabric invalidates your claim to any compensation.

Refunds for Preorder fabric will not be given for buyer’s remorse or for orders taking too long. 

Please message us through the website's CONTACT page so that we may help you with your order. 

 


Claims & Disputes

Any PayPal Dispute or claim filed without first contacting the shop privately first in attempt to reach a resolution will result in all current orders being cancelled/refunded and the immediate removal from the group.

All terms of sale and policies are subject to change at any time at The Styled Magnolia, LLC discretion. The Styled Magnolia, LLC has the right to refuse service to anyone and refund or cancel pending orders at our discretion.

BY PURCHASING FROM THIS SITE YOU ARE AGREEING TO THE TERMS OF SALE AS NOTED ON THIS SITE.

 

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